Roof Leak or Soda Pop? Ross VERBALLY ABUSIVE
Rain leaked into my back rooms every winter. At least ONE month each year was all about getting the roof fixed. For 13 years. I lost 13 months of my life. It was horrible!
Then Ross worked with roofers. No more leaking. I pray. Cos you never know … BUT ..
December 26, 2012, rain. I reported a strange leak outside the front of my unit. From my email:
“I wiped dry a spot TWICE so there seems to be a weird water leak. Stand outside my apt, in front of the big picture window, a few feet left of my door. Right where the wall hits the pavement, there’s water.
You can see it coming from where the wall and pavement touch, and it spread about 8 inches. I’m going to put masking tape on the wall and ground to show you where.”
[So much for his claim I don’t provide specific locations: what sidewalk you’re referring to.]
Mr Gentry wrote “looks like spilled soda pop. I’ll send notice to unit #8 ASAP.”
I questioned that because:
- Twice in same spot?
- Leak seemed to be coming from inside the bldg outward. No one spills that close to the wall.
- Hmm, #8 is under me. My neighbors are #17.
A few weeks later, the plumber, Felipe, rang my bell. He was told I had a plumbing problem. I’ve known Felipe for years. Before the Gentrys. Not uncommon for him to check to see if to fix something, even without my asking.
I told him I didn’t have a problem.
Felipe said “Your roof is leaking.”
I said, “Yes, but Mr Gentry won’t believe me.”
Felipe showed me that if you look from the ground up, you could see through my window that the window sill was water stained. Further up, we could see round beige water spots where the water was coming down from my roof into the living room, onto the sill, and out the outside pavement.
Maybe he noticed my masking tape.
Later I saw Mr. Gentry. I mentioned what Felipe told me.
Mr Gentry became FURIOUS at me. Yelling that ” you are not to talk to the repair people.”
Excuse me? Felipe and I KNEW it wasn’t soda and Ross is yelling at me?
I told Mr Gentry: “Felipe came to my door, HE TOLD ME. I didn’t bring it up.”
They don’t want us talking to each other or the repair people.
IF that’s not harassment, I don’t know what is. A VERY uncomfortable environment. Yelling at me and telling me what to do. I did nothing wrong.
HE DID NOT DIAGNOSE a SERIOUS roof leak. I DID. Felipe DID.
What right does Ross have to chastise and criticize me? And ignore my leaking roof?
It’s March …. And not repaired, to my knowledge. Maybe they worked on the roof, but not indoors.
The tape is still there.
THEN ….read through the last page. Ross yelled at me for talking to the Roofers. Who had NO idea about my leak … after all that, Ross never told them about the leak.
From: Jenny Lens [mailto:email@example.com]
Sent: Sunday, December 14, 2014 6:18 PM
Subject: Rain leak FRONT of apt
Re rain leak per my discussion yesterday, Sat Dec 13.
I put masking tape indicating where water came from the stucco and flowed across the pavement under the big front window. Front of apt.
It doesn’t appear to be bad inside. Look where the two window panes meet in the center. Then look to the right of that, towards the door. It’s about a foot long.
Look UP where the blinds are attached and can see brown water spots. Look DOWN where the blinds end, and you can see thin black outlines.
Comes out of the bldg on the bottom of the outside stucco. It was wet Friday after the rain stopped. Wet stream only there. Always the same spot.
I found this old email, the first time this was a problem, Dec 2012. ONLY happens when it rains.
DO NOT TEXT ME.
I keep PHONE OFF. I check email many times a day, after noon.
Sent: Wed, Dec 26, 2012 8:11 pm
Subject: Weird water link outside apt/Late music #8 I think
I wiped dry a spot TWICE so there seems to be a weird water leak. Stand outside my apt, in front of the big picture window, a few feet left of my door. Right where the wall hits the pavement, there’s water. You can see it coming from where the wall and pavement touch, and it spread about 8 inches.
I’m going to put masking tape on the wall and ground to show you where.
If possible, pls don’t come by before noon. I usually stay up all night working.
There’s no water on the inside, in fact, nothing on the other side of the wall. Strange, eh?
PS I think apt 8 is playing loud music til about 2 or 3 am. I don’t think it’s 19. Sometimes I read in bed til they are quiet. Another reason I’m up so late. I can’t get to sleep. Not all the time, but I sure heard it last night.
PS PLS DO NOT CALL ME. I never turn on my phone.
On Dec 28, 2012, at 11:33 AM, Ross Gentry wrote:
looks like spilled soda pop. I’ll send notice to unit #8 ASAP.
in future please send email to address in Cc; line.
HOW could it be soda pop? Too close to the door, and it kept leaking. Felipe GOT it right away. I didn’t even ask him.
I recall asking him what he was talking about re the CC line. I can’t remember the answer. Probably buried in any one of the HUNDREDS of emails I’ve compiled.
His answer was so confusing. CC?
Read about him yelling at me for TELLING the ROOFERS. Cos he didn’t tell them. After all that …
Roofers Did Not Know Leak; Ross Mad I Told Them
Several months passed after Felipe told me source of rain leak. Plus Ross angrily telling me “not to engage with the help.” I woke up to hear roofers above my head. I went outside and notified one of them of the leak. He came down and I pointed where it was.
He thanked me and repaired it. The Roofers were NOT TOLD of my leak! After all that, they had NO idea.
Ross scolded me for speaking to him.
It was Ross’ job and responsibility to point out the leak AFTER I reported what Felipe told me.
Leaking IN MY apartment! I have EVERY right to discuss that with maintenance IF he refused to do so.
It is my right as a tenant to inform maintenance personnel of issues when they are relevant. Stifling my freedom of speech and ability to contribute to the maintenance is one form of intimidation and harassment.
Repeatedly YELLING AT ME. HE didn’t diagnose it. The roofers didn’t know. Yelling at me when I did nothing wrong. I did what ANY reasonable person would do. Whatever it takes to help stop a roof leak!
ROSS GENTRY IS VERBALLY ABUSIVE! How would YOU like to be standing in my shoes? I’m so upset writing this. I’ve spent months of my life documenting all this.
Has to be some peaceful solution. He’s driving away so many people. Or those who stay are tired of all this ABUSE. It’s why I created this secret for now site. And a HUGE document with all the info online. Plus MANY more emails I’m compiling.
And the hits keep coming. STOP VERBALLY HITTING ME!!!