I AM Cooperative

I’m sick, but friendly, cordial, agreeable. Ross shuts me down about the former management. I was only saying I am experienced with service personnel in my then-parking spot.

Not to revive this eternal negativity whenever the former manager is mentioned. This is so upsetting to read again. I have many emails like this. Plus many numerous verbal exchanges. His tone changes. I feel attacked, defensive and as if I did something wrong. I was merely doing my BEST to appease Ross.

On Dec 30, 2013, at 11:15 AM, RHB BLDG6 wrote:


I allowed the work crew to park their van in your space.

Please let me know if you need to have it moved before they finish (about 3:00pm)

Thank you,
Ross Gentry
RHB Management Company

From: Jenny Lens
Sent: Tuesday, December 31, 2013 2:31 PM
Subject: Re: power wash – crew parking

Hi Ross,

I have been very sick, sorry I didn’t respond sooner. The former management allowed service personnel to park in whatever free space was available. I am quite fine with that.

You can make that a policy. If that’s ever an issue, I’ll let you know. I don’t foresee any problems, however.

Thank you for asking.

Happy New Year,
take care,


Subject: RE: power wash – crew parking
Date: January 1, 2014 1:30:40 PM PST
To: Jenny Lens

Sorry to learn you’re starting out the new year under the weather.

Hope you get better soon.

The “former manager’s policy on any issue is immaterial.

My policy is to advise tenants if service personnel parking is required.

Happy, Healthy & Prosperous New Year

Ross Gentry
RHB Management Company

LIP SERVICE. My New Year was not made better by his usual angry tone.

Author: anat

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